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Then the casino said that they didn’t have their own payment system suggesting this was a payment provider issue. All this case is very unclear, both parties failed to provide evidence at various stages of the investigation. The player from the Philippines has been waiting for a withdrawal for less than two weeks. The complaint was rejected because the player didn’t respond to our messages and questions. The casino claims that the personal data he entered in the casino profile does not match the data from the documents. The player from Mexico is experiencing difficulties withdrawing his winnings due to ongoing verification.
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